The Private Health Insurance Code of Conduct has been developed and written by representatives of the private health insurance industry, in consultation with the Government and regulators. The Code is a commitment by individual health funds to provide a standard of customer service, accountability and transparency which goes beyond what is already required by legislation.
The Private Health Insurance Code of Conduct and the accompanying policy took effect on 1 July 2021 and applies to health funds that are signatories to the Code and does not apply to the industry generally or its peak bodies, Private Healthcare Australia and the Members Health Fund Alliance.
- Click here to download a copy of the Private Health Insurance Code of Conduct.
- Click here to download a copy of the Private Health Insurance Code of Conduct Compliance Policy.