Australian Digital Health Agency – authentication system upgrade

To ensure customer information stays secure, the Australian Digital Health Agency is upgrading their authentication systems and strengthening security when accessing Healthcare Identifiers Service, the My Health Record system, Electronic Prescriptions, and Secure Messaging.

By 13 March 2022, providers will need to upgrade their Software Product to be NASH SHA-2 compliant. NASH SHA-1 PKI Certificates will no longer be supported as of 13 March 2022.

Throughout the year, Healthcare Providers will hear more about this change through government communications as well as through PHNs and industry bodies. For more information on key dates, support and technical requirements click here.

If you have further questions about this up grade, the contact details are as follows:

  • Developer Support Team (Previously OTS Liaison) – assists with Developer Portal registrations, seeking test data to begin development, and seeking production access for applications on completion of certification testing. They also send business communications relating to Services Australia programs and the availability of ICT systems. Email:
  • Online Technical Support (OTS) – Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm AEST
  • OTS Software Vendor Technical Support (SVTS) Help Desk – helps diagnose and resolve technical issues during the development and production stages, including technical issues encountered in the vendor environment. Email:
  • If you have any other questions please contact the Medicare Online and ECLIPSE Adaptors to Web Services business project team at